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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tripp Harper

Tripp Harper

November 21, 2024

5  out of  5
rating by Tripp Harper
"Friendly State Farm office!"
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Ezra Davis

October 18, 2024

5  out of  5
rating by Ezra Davis
"Hannah did a great job! Helped us with our auto insurance. She was very professional and knowledgeable."
We responded:
"Thank you for letting us help you with your car insurance, Ezra! We appreciate the opportunity and you taking the time to leave Hannah a review. We're here whenever you need! -Caylee Lazo State Farm Team"
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Kemberly Stevenson

August 26, 2024

5  out of  5
rating by Kemberly Stevenson
"My husband and I recently relocated to McKinney, Tx from Pittsburgh, Pa. I was sad to leave my previous insurance but I am so happy that we found Caylee Lazo! They returned phone calls quickly, superb customer service and told us step by step all of the things that needed to be completed for our move. It was as if we had been long time customers with them. They were all so personable including Caylee and her staff, especially Tammy!"
We responded:
"Thank you, Kemberly! We are so happy to be here to help your family. ❤️ Thank you for allowing us to earn your business. We appreciate you taking the time to leave us a 5-star review. Let us know if we can assist further in anyway. - Caylee Lazo State Farm Team"
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Rocky Lozano

August 12, 2024

5  out of  5
rating by Rocky Lozano
"Caylee has been such a breath of fresh air. From the moment she reviewed my insurance to the moment after it was implemented, she has been kind, patient, and helpful. She even saved us an additional $1,000/yr just by asking strong follow up questions. She has won my business easily!"
We responded:
"Thank you for the feedback, Rocky! We're happy we could earn your business and help you save some extra money! 🤩 We're here to help. - Caylee Lazo State Farm Team"
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Stephen Baird

July 29, 2024

5  out of  5
rating by Stephen Baird
"Caylee has always been awesome. Cynthia is also great."
We responded:
"Thank you so much for leaving us a review, Stephen. We're happy to have serviced you for a few years now, and look forward to continuing! I'm glad Cynthia was able to get you taken care of. Thank you for your business! - Caylee Lazo State Farm Team"
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nilza rocha

July 19, 2024

5  out of  5
rating by nilza rocha
"Compared other prices and they definitely offered the best and great customer service, very quick to respond!"
We responded:
"Thank you, Nilza! We appreciate your business and we are here to help whenever you need us. ❤️ - Caylee Lazo State Farm Team"
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Marcelo Rodriguez

July 18, 2024

5  out of  5
rating by Marcelo Rodriguez
"The best auto and home insurance! I couldn’t have been more thrilled with this incredible team. I’ve been with multiple companies and State Farm is the elite choice. You won’t regret calling this office and giving them the opportunity to win you over. It was the best decision I’ve made. Tons of savings and better coverages. Thank you Caylee!!!"
We responded:
"Thank you for letting us help you with your homeowners and car insurance! You are a pleasure to work with. We appreciate you greatly. - Caylee Lazo State Farm Team"
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C B

July 18, 2024

5  out of  5
rating by C B
"We'll definitely be recommending your office to others who value exceptional customer service! Thank you for making sure we have all the coverage we need for those things we didn't think could ever happen to us. We appreciate you and your team!"
We responded:
"Thank you so much, C! We love our customers and I love your feedback. We strive to make sure your taken care of in a claim, and at very least you're educated on coverage. Thanks for your business and taking the time to leave us 5 stars! ⭐️ ❤️ - Caylee Lazo State Farm Team"
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Catherine Gedney

July 17, 2024

5  out of  5
rating by Catherine Gedney
"Very helpful when I called for a family member, Sophia was awesome!"
We responded:
"Thank you, Catherine! Sophia is amazing with all of our customers and we appreciate you sharing your experience! We're here to help whenever you need us. - Caylee Lazo State Farm Team"
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Haley Alsbrook

July 13, 2024

5  out of  5
rating by Haley Alsbrook
"i have talked to 5 different agents from different companies and Caylee was BY FAR THE BEST agent i have worked with. she was friendly, prompt and extremely helpful. i will be recommending her to everyone."
We responded:
"Haley! Thank you so much! I'm glad we could get you taken care of. We appreciate the opportunity to be of service. 😊 - Caylee Lazo State Farm Team"
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Lisa Tillis

June 26, 2024

5  out of  5
rating by Lisa Tillis
"It was such a pleasure working with Caylee. She went over and above to help me, and made sure to answer all of the questions that I had. I was overwhelmed with finding the right policy, but once I spoke to Caylee all of that anxiety was gone. I can go to sleep at peace tonight, knowing that I have the best coverage for my car and ultimately for my son and I."
We responded:
"Thank you so much, Lisa! You are an amazing woman and mom! We thank you for letting us help you with your car insurance needs! - Caylee Lazo State Farm Team"
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Robert Barnett

June 25, 2024

5  out of  5
rating by Robert Barnett
"Always a great experience when dealing with Caylee and her group!"
We responded:
"Thank you so much for your business and taking the time to leave us a Google review! 🤩❤️ - Caylee Lazo State Farm Team"
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Sara Peterson

June 24, 2024

5  out of  5
rating by Sara Peterson
"Thank you so much for taking the time to answer all my questions and helping us find the best coverages for us. We will definitely be referring our friends! Customer service is impeccable!"
We responded:
"Thank you for taking the time to leave us a 5 ⭐️ rating! We appreciate the opportunity to be of service. 😊 - Caylee Lazo State Farm Team"
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Joe

June 24, 2024

5  out of  5
rating by Joe
"So pleased with how fast the office manager always gets us taken care of. Highly recommend."
We responded:
"Thank you for the feedback on Tammy! I may be biased about her, but she is the best of the best. 😊 Thanks a bunch, Joe! - Caylee Lazo State Farm Team"
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Deeksha Katoch

June 13, 2024

5  out of  5
rating by Deeksha Katoch
"talked to Sophia. She was very nice and answered all my questions."
We responded:
"Thank you for leaving us a review! I'm happy to hear Sophia took great care of your insurance needs. We're here whenever you need us! - Caylee Lazo State Farm Team"
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Evonne Foster

June 10, 2024

5  out of  5
rating by Evonne Foster
"Sofia was the most helpful and personable agent I have ever had the pleasure to talk too she made sure I understood my policy and stayed with me through the app please keep her on your staff we need more customer service like that THANK YOU SOFIA AND THANK YOU CAYLEE LAZO FOR HAVE THE PRESENCE OF MIND TO HIRE GOOD PEOPLE"
We responded:
"Thank you so much! This is my favorite compliment to hear from our customers. I'm so grateful for Sophia being on our team. Thank you for taking the time to share your feedback! We are happy to help. - Caylee Lazo State Farm Team"
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Tonja Bitencourt

June 7, 2024

5  out of  5
rating by Tonja Bitencourt
"Caylee has always been amazing as an agent, and is wonderful about answering any questions and finding the best fit for coverage. Her office manager, Tammy, has helped me out of a pickle several times as well, and has the most amazing fun personality!"
We responded:
"Thank you so much, Tonja! Tammy is more amazing than I can express so I am happy you've gotten to experience that with her too! 😊 Thank you for taking the time to write us a review!! - Caylee Lazo State Farm Team"
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Summer Womack

June 6, 2024

5  out of  5
rating by Summer Womack
"Caylee is professional, kind, and helpful. I highly recommend using her for your insurance needs."
We responded:
"Thank you so much, Summer! You are all of those things too. Thank you for taking the time to leave us 5 stars! ⭐️❤️ - Caylee Lazo State Farm Team"
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TX MC

June 3, 2024

5  out of  5
rating by TX MC
"This agency is great. They provide prompt and excellent customer service. I was completely impressed with Cynthia Canales professionalism and customer service!"
We responded:
"Thank you for the kinds words about Cynthia! We are lucky to have her on our team! - Caylee Lazo State Farm Team"
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Mario Paniagua

May 29, 2024

5  out of  5
rating by Mario Paniagua
"Caylee Lazo and her team are super friendly and reliable and provide the best costumer service. They are all very knowledgeable about the services they offer and super quick with addressing questions and concerns."
We responded:
"Thank you so much, Mario! We appreciate your business! 😊 - Caylee Lazo State Farm Team"
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Raul Canales

May 29, 2024

5  out of  5
rating by Raul Canales
"Very pleased with the costumer service here, very profesional and quick, Cynthia made my experience here feel very good!!"
We responded:
"Thank you, Raul! I'm happy Cynthia was able to help you out. 😊 - Caylee Lazo State Farm Team"
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Sandra N

May 29, 2024

5  out of  5
rating by Sandra N
"Caylee and her amazing team are exceptional at answering any questions I have! Since the beginning it has always been a seemless process to be their customer."
We responded:
"Thank you so much, Sandra! We are happy to have you here as a customer! - Caylee Lazo State Farm and Team"
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logan Luna

May 21, 2024

5  out of  5
rating by logan Luna
"Sophia helped me through every possible step there was. Easily one of the most caring person about their job and made setting up insurance easy and fast. Definitely the best rep I have ever talked too."
We responded:
"Yay! Thank you, Logan! Sophia is as good as they come. Thank you for letting us earn your business! - Caylee Lazo State Farm Team"
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Olivia Barker

May 21, 2024

5  out of  5
rating by Olivia Barker
"Great customer service! Sophia is very knowledgeable when it comes to insurance and any insurance related questions I ask she always has an answer for me. She also gets back with me at a timely manner and her overall experience has helped me find the best plans for me. I would recommend her to everyone if I could."
We responded:
"Sophia is extremely helpful when it comes to helping our customers understand their insurance. Thank you so much for giving us a chance to help you out! 😊 - Caylee Lazo State Farm Team"
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Malinda Luna

May 21, 2024

5  out of  5
rating by Malinda Luna
"Sophia Lechner is absolutely hands down the friendliest, most knowledgeable and patient insurance agent I have ever dealt with. She listened to all my concerns, went over my options and helped me find the best policy for my budget. I highly recommend giving her a call."
We responded:
"Thank you so much for the kind words about Sophia! Our customers love her and we are happy to have her on our team. Thanks for letting her help you with your insurance needs! - Caylee Lazo State Farm Team"